TABLE OF CONTENTS
                
        1.   CONSULTANT AS INTERNAL-EXTERNAL RESOURCE. . . . . . . . .  1
        2.   CONSULTATION: AN EXPANDING PROCESS    . . . . . . . . . .  3
        3.   INTERVENTION CONTEXTS AND CLIENT SYSTEMS. . . . . . . . .  7
        4.   PHASES IN THE CONSULTING PROCESS. . . . . . . . . . . . . 10
        5.   MAKING DECISIONS - ENSURING QUALITY.. . . . . . . . . . . 17
        6.   CONSULTANT ROLES  . . . . . . . . . . . . . . .  . . .  . 21 
        7.   ETHICAL DILEMMAS FACING CONSULTANTS  . . . . . . . . . . .30 
        8.   CONSULTANT AS ACTION-RESEARCH LEADER. . . . . . . . . . . 44
        9.   EFFECTIVE CONSULTANT'S SKILLS.. . . . . . . . . . . . . . 49
        10.  CONSULTANT AS CHANGE FACILITATOR. . . . . . . . . . . . . 63
        11.  THE FUTURE OF CONSULTING. . . . . . . . . . . . . . . . . 72
        12.  CONSULTANT GROWTH AND RENEWAL.. . . . . . . . . . . . . . 74
        13.  CONFRONTING THE WINDS OF CHANGE . . . . . . . . . . . . . 75
        14.  COMMENTARY. . . . . . . . . . . . . . . . . . . . . . . . 88
              
        REFERENCES . . . . . . . . . . . . . . . . . . . . . . . . . . 94